I. General provisions

These Terms of Service (the “Terms”) govern the relationship between Avigentis EOOD, ЕИК 208742849 (the “Company”, “we”), and any person (the “User”, “you”) who accesses or uses the website avigentis.eu (the “Website”) and/or the services offered through it.

By accessing the Website or using our services, you confirm that you have read, understood and accept these Terms. If you do not agree with any of the provisions, please do not use the Website.

The Company reserves the right to amend these Terms at any time. Continued use of the Website after the changes have been published shall be deemed acceptance of the updated Terms.

II. Company details

Name: Avigentis EOOD

UIC (ЕИК): 208742849

E-mail: info@avigentis.eu

Telephone: +359 89 861 3378

Website: https://avigentis.eu

III. Description of services

Through the Website, the Company provides information about and access to the following types of services:

  • Audits and compliance assessments under the Cybersecurity Act (ZKS) and the NIS2 Directive
  • Consultancy in the field of information security and risk management
  • Development and implementation of cybersecurity policies and measures in accordance with Art. 22 ZKS
  • Preparation for ISO/IEC 27001:2022 certification
  • Staff training in cyber hygiene
  • Other related consultancy services

The specific parameters, scope, timeframes and price of each service are set out in an individual contract between the Company and the respective client.

IV. Role and responsibility of the auditor

The Company acts as an independent consultant. Audit reports and recommendations constitute an expert assessment and do not guarantee complete protection against cyberattacks, incidents or sanctions by supervisory authorities.

The audit report serves as evidence of the client’s good faith before the Ministry of e-Government (MEU), but does not replace the client’s obligations under the ZKS to independently implement the measures under Art. 22 ZKS.

The costs of the audit are borne by the audited entity in accordance with Art. 27z of the ZKS.

V. Use of the Website

The User undertakes to use the Website in good faith. The following are prohibited:

  • Attempts at unauthorised access to the Company’s systems, servers or networks
  • Use of automated means (bots, scrapers) for mass extraction of content without written consent
  • Distribution of malicious software or actions that disrupt the normal functioning of the Website
  • Publication of false or unlawful information through the contact forms or the AI chat agent

VI. AI chat agent

The Website provides access to an AI chat agent for preliminary consultations on the ZKS/NIS2. When using it:

  • The answers are for information purposes only and do not constitute legal or audit advice
  • The AI agent does not guarantee the completeness or accuracy of the information
  • Specific decisions require an individual consultation with an expert
  • Do not enter sensitive, classified or personal information into the AI agent

The Company accepts no liability for actions taken on the basis of information provided by the AI agent without an individual consultation with an expert.

VII. Intellectual property

All content of the Website – texts, graphics, logo, methodologies, checklists, templates, service structure and software code – is the intellectual property of the Company.

Reproduction, distribution or use of the content for commercial purposes without written consent is prohibited. Audit reports are the property of the client as regards the results, but the methodology and know-how remain the property of the Company.

VIII. Confidentiality

The Company treats as confidential all information received from clients: data on IT infrastructure, results of scans and audits, internal policies and procedures.

Confidential information is not disclosed to third parties without written consent, except where required by law or by a competent authority.

IX. Personal data protection

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act (PDPA). Details are set out in the Privacy Policy published on the Website.

X. Limitation of liability

The Company accepts no liability for:

  • Direct or indirect damage arising from the use of the Website
  • Actions based on information from the AI agent without an individual consultation
  • Temporary unavailability due to technical reasons or force majeure
  • The content of third-party websites to which it contains links
  • Loss of data due to the actions of third parties

The Company’s maximum aggregate liability under these Terms (outside a specific contract) may not exceed BGN 500 (five hundred).

XI. Links to third-party websites

The Website may contain links to websites of third parties. The Company does not control and accepts no responsibility for their content and policies.

XII. Applicable law and disputes

These Terms are governed by Bulgarian law. Disputes that cannot be resolved through negotiation shall be referred to the competent Bulgarian court.

For consumers within the meaning of the Consumer Protection Act, the provisions on alternative dispute resolution (ADR) apply, including the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

XIII. Severability

If any provision is declared invalid, the remaining provisions shall remain in force.

XIV. Contacts

Avigentis EOOD | ЕИК 208742849

E-mail: info@avigentis.eu

Telephone: +359 89 861 3378